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WHO Guidelines on Hand Hygiene in Health Care: First Global Patient Safety Challenge Clean Care Is Safer Care. Geneva: World Health Organization; 2009.

VPATIENT INVOLVEMENT IN HAND HYGIENE PROMOTION

1. Overview and terminology

2. Patient empowerment and health care

3. Components of the empowerment process

4. Hand hygiene compliance and empowerment

5. Programmes and models of hand hygiene promotion, including patient and health-care worker empowerment

6. WHO global survey of patient experiences

7. Strategy and resources for developing, implementing, and evaluating a patient/health-care worker empowerment programme in a health-care facility or community

Copyright © 2009, World Health Organization.

All rights reserved. Publications of the World Health Organization can be obtained from WHO Press, World Health Organization, 20 Avenue Appia, 1211 Geneva 27, Switzerland (tel.: +41 22 791 3264; fax: +41 22 791 4857; e-mail: tni.ohw@sredrokoob). Requests for permission to reproduce or translate WHO publications – whether for sale or for noncommercial distribution – should be addressed to WHO Press, at the above address (fax: +41 22 791 4806; e-mail: tni.ohw@snoissimrep).

Bookshelf ID: NBK144043
Contents